KROO Back to site
Legal

Terms of Use

Effective date: August 14, 2026

1. Agreement to these terms

These Terms of Use ("Terms") govern your access to and use of the KROO mobile app and playkroo.com (together, the "Service"), operated by KROO ("we", "us"). By creating an account or otherwise using the Service, you agree to these Terms.

2. Who can use KROO

You must be at least 13 years old to use KROO. If you are under 18, you may only use the Service with the knowledge and consent of a parent or legal guardian, who accepts these Terms on your behalf and is responsible for your use of the Service. You must also be able to form a binding contract in your jurisdiction, and you must provide accurate registration information, including a valid date of birth.

If you use KROO on behalf of a group, team, or venue, you confirm you're authorized to do so, and you're responsible for everything done under your account.

We may refuse, suspend, or remove any account at our discretion, including where we believe the user is under 13 or has given false registration details.

3. Your account

You're responsible for keeping your login credentials secure and for all activity under your account. Tell us right away at [email protected] if you suspect unauthorized access.

4. What the Service does

KROO helps you organize sports events, build and balance squads, track match results and player statistics, rate teammates, follow your progression (XP, levels, streaks, leaderboards), and discover sports pitches near you.

KROO is a coordination tool. We do not organize, run, staff, supervise, referee, or insure any game, training session, run, or ride, and we do not own or operate any pitch or venue.

5. KROO is currently free — no payments

KROO is provided free of charge. The Service does not currently process payments, collect card or bank details, or charge booking fees, subscription fees, or platform fees, and no payment or wallet features are active in the app.

If we introduce paid features in the future, we will publish updated Terms and an updated Privacy Policy covering them, you will be told what a feature costs before you commit to it, and you will be asked to agree before any charge is made. Nothing in these Terms requires you to pay anything for the Service as it currently stands.

6. Pitches and venues are run by third parties

Pitches, venues, and facilities shown in KROO are owned and operated by independent third parties, not by KROO. Listing a pitch is not an endorsement and is not a warranty about its condition, safety, legality, insurance, availability, or suitability for you or your group.

Details about a pitch — surface, dimensions, capacity, opening hours, availability, contact information — may come from its operator or from other users, and may be incomplete, inaccurate, or out of date. Check with the operator directly before relying on any of it. Any arrangement you make to use a venue is between you and that venue's operator, and KROO is not a party to it.

7. The rating system

Player ratings, overall scores, tiers, and attributes are generated from blind peer ratings submitted by other players after a match, combined using a statistical average. Ratings are subjective, reflect the opinions of the players who submitted them, and are provided for engagement and team-balancing purposes only.

KROO makes no guarantee that any rating, tier, statistic, or match record is accurate, fair, or complete, and none of it should be relied on for any purpose outside the app — including professional scouting, selection, eligibility, employment, or any decision with real-world consequences for anyone.

8. User content

You keep ownership of photos, messages, results, and other content you upload to KROO ("User Content"). By posting User Content you grant KROO a non-exclusive, worldwide, royalty-free license to host, store, reproduce, and display it within the Service so the app can function — for example, showing your avatar to your teammates or a pitch photo on a venue's page. This license ends when you delete the content or your account, except for copies retained in backups or where other users' shared records make deletion impracticable, as described in the Privacy Policy.

You are responsible for your User Content. You confirm you have the rights to post it and that it doesn't infringe anyone else's rights or break any law. KROO does not pre-screen User Content, but we may remove any content and suspend any account at our discretion.

9. Conduct

Play fair, on and off the pitch. You agree not to:

  • harass, threaten, bully, defame, or abuse other players, or post hateful or sexually explicit content;
  • submit dishonest ratings, results, or statistics, or manipulate the rating system;
  • impersonate anyone, or access or attempt to access another player's account;
  • upload content you don't have the right to share, or anything unlawful or infringing;
  • use the Service for gambling, betting, or staking anything of value on an outcome;
  • scrape, reverse-engineer, overload, probe, or otherwise interfere with the Service or the servers behind it;
  • use the Service for any unlawful purpose or in breach of any applicable law.

We may remove content, and suspend or terminate accounts, that breach these Terms.

10. Reporting problems

If you see content or behavior in KROO that breaks these Terms, tell us at [email protected] with enough detail to identify it. We review reports and take the action we consider appropriate, which may include removing content or suspending an account. We can't promise a specific outcome or response time.

11. Other users are strangers

KROO helps people who don't already know each other arrange to meet and play. We do not vet, screen, interview, background-check, or verify any user, and we do not confirm that anyone is who they say they are, is the standard of player they claim, or is safe to meet.

You are solely responsible for how you interact with other users, online and in person, and for taking sensible precautions when meeting anyone you found through the Service. KROO is not a party to any interaction, arrangement, game, or dispute between users, and is not responsible for the conduct of any user, whether online or offline.

12. Sport carries physical risk — you take it on

KROO is an organizing tool. No KROO representative attends, supervises, coaches, referees, or provides medical cover at any activity arranged through the Service.

Sport is physically demanding and carries inherent risks that cannot be designed away — including sprains, fractures, collisions with other players or fixed objects, heat and cardiac events, and, in rare cases, serious or permanent injury or death. These risks exist even when everyone behaves correctly and no one is at fault.

By using KROO you acknowledge those risks and voluntarily accept them. You confirm that you are medically fit for the activities you sign up for, that you have obtained any medical advice, insurance, and equipment you need, and that you will follow the rules and safety practices of your sport and of the venue. Deciding whether a particular event, venue, group, or activity is safe and appropriate for you is your responsibility, not ours.

To the fullest extent permitted by law, you take part at your own risk, and you release KROO from claims arising out of participation in any activity organized, discovered, joined, or coordinated through the Service.

13. Account deletion

You can delete your account at any time from Settings inside the app. See our Privacy Policy for what happens to your data when you do.

14. Termination

You may stop using KROO at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, misuse the Service, create risk or legal exposure for us or for other users, or where required by law. Sections that by their nature should survive termination — including User Content licensing, disclaimers, limitation of liability, indemnification, and governing law — continue to apply afterwards.

15. Disclaimers

The Service is provided "as is" and "as available". To the fullest extent permitted by law, KROO disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, accuracy, and non-infringement.

Without limiting that, we do not warrant, and are not responsible for:

  • that the Service will be uninterrupted, timely, secure, or error-free, or that data will never be lost;
  • the accuracy or completeness of ratings, statistics, match records, distances, routes, maps, or location data;
  • the condition, safety, availability, or legality of any pitch or venue;
  • the conduct, statements, honesty, identity, or skill of any user;
  • any event actually taking place, having enough players, or meeting your expectations.

Location and activity tracking depend on your device and on third-party services and are approximate. Don't rely on them for navigation, safety, or medical purposes.

16. Limitation of liability

To the fullest extent permitted by law, KROO and the people who operate it will not be liable for:

  • indirect, incidental, special, consequential, punitive, or exemplary damages;
  • loss of profits, revenue, data, goodwill, or opportunity;
  • injury, illness, death, or property damage arising out of participation in any activity organized, discovered, or coordinated through the Service;
  • the acts or omissions of any other user, pitch operator, or third party;
  • User Content, or anything said or done between users; or
  • unavailability of, or interruption to, the Service.

Where liability cannot lawfully be excluded, our total aggregate liability for all claims arising in any twelve-month period is limited to the greater of (a) the total amount you paid KROO for the Service in that period — currently zero, since the Service is free — and (b) ILS 250.

Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or limited, including, where applicable, liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or under mandatory consumer-protection law. If any part of this section is held unenforceable, the remainder continues to apply.

17. Indemnification

You agree to indemnify and hold harmless KROO and the people who operate it from any third-party claim, demand, loss, liability, or expense (including reasonable legal fees) arising out of your use of the Service, your User Content, your breach of these Terms or of any law, your interactions with other users or with pitch operators, or any injury, damage, or dispute connected to an activity you organized, joined, or took part in through the Service. We may assume the defense of any such claim at your expense, and you won't settle it in a way that imposes any obligation on us without our written consent.

18. Changes to the Service or these Terms

We may change, suspend, or discontinue any part of the Service at any time, and we may update these Terms as KROO evolves. We'll update the effective date above and, for material changes, let you know in the app. Continuing to use KROO after a change means you accept the updated Terms. If you don't accept them, stop using the Service and delete your account.

19. Governing law & disputes

These Terms are governed by the laws of the State of Israel, without regard to conflict-of-laws principles. The competent courts of Tel Aviv-Yafo, Israel will have exclusive jurisdiction over any dispute arising from these Terms or your use of the Service, and you consent to that jurisdiction. Nothing here removes any right you may have under mandatory law to bring proceedings in your country of residence.

Before starting formal proceedings, please contact us at [email protected] — most issues can be resolved quickly and informally.

20. General

Severability. If any provision of these Terms is held invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the rest stays in force.

No waiver. If we don't enforce a provision, that isn't a waiver of our right to enforce it later.

Assignment. You may not transfer your rights under these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.

Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and KROO about the Service.

No third-party beneficiaries. These Terms don't create rights for anyone other than you and KROO.

Events outside our control. We aren't liable for failure to perform caused by events beyond our reasonable control.

Translations. These Terms are also published in Hebrew at playkroo.com/he/terms. The translation is provided for convenience; if there's a conflict, this English version governs, except where mandatory law provides otherwise.

21. Contact us

Questions about these Terms? Email [email protected].